U.S. Dispute Resolution

How can I contact Nova Credit?

You can contact us in a number of ways:

• Via our webform on our contact page: here
• Via phone - call us at +1 (844) 423-1345 and leave a message
• Via mail: Nova Credit, 650 California St, 7th Floor, San Francisco, CA 94108

How do I correct the information on my Nova Credit report or file a dispute?

If you believe that information contained in your report from Nova Credit is inaccurate, incomplete, or otherwise incorrect, you can start a dispute by clicking the link to our dispute forms and selecting one of the options below.

• Credit Passport (international credit reports)
• Income Navigator (income verification)
• Cash Atlas (cash flow underwriting)

If you would prefer to submit your dispute via mail, please download this form, fill it out and send it to the address listed above.

How can I get a copy of my report?

Depending on the type of report and product, you may receive an email with a link to access your Nova Credit report. Once you click the link in the email, you’ll be asked for your last name (surname) and date of birth (MM/DD/YYYY). Please fill those out and download your report.

Please visit us here if you encounter any issues with your download.

If you didn’t receive an email, please reach out to us to request a copy of your report by using the Contact Us page, and choosing “can not find credit report” in the dropdown menu under “Which best fits the issue you’re having?”.

How do I submit a human trafficking survivor request?

To submit a request to have adverse information blocked from your Nova Credit consumer report under the human trafficking section of the Fair Credit Reporting Act, complete this form and mail it to one of these addresses:

• Nova Credit Inc. Attn: Survivor of Human Trafficking Submission Nova Credit, 650 California St, 7th Floor, San Francisco, CA 94108

OR

• Nova Credit Inc. Attn: Survivor of Human Trafficking Submission, 12 W 21st St - 5th Floor, New York, NY 10010.

If you would like to submit a request online, please use our Contact Us page. In the description field, please indicate your preferred method of contact (mail, email, or phone). Please be ready to provide the following information:

• Your preferred method of contact (mail, email, or phone).
• Your victim determination documentation (e.g. a self-attestation or documentation that you are a victim of human trafficking as set out in the FCRA)
• The adverse items of information you wish to be blocked
• As much of the following information you can provide to enable us to verify your identity and locate your report:

First and last name
Date of birth
Social security number
Current address
Phone number

Where can I view a copy of the CFPB Summary of Rights?

Nova Credit hosts a copy of the CFPB Summary of Rights available here