# Canada Dispute Resolution

###### **How can I contact Nova Credit?**

You can contact us in a number of ways:

- Via our webform on our contact page: [here](https://novacreditsupport.zendesk.com/hc/en-ca/requests/new)

- Via phone - call us at +1 (844) 423-1345 and leave a message

- Via mail: Nova Credit Consumer Operations, 1 University Avenue, 5th Floor, Office 134, Toronto, Canada M5J 2P1

###### **How do I correct the information on my Nova Credit report or file a dispute?**

If you believe that information contained in your report from Nova Credit is inaccurate, incomplete, or otherwise incorrect, you can start a dispute by clicking the [link](https://novacreditsupport.zendesk.com/hc/en-ca/requests/new) to our dispute page and selecting Foreign Credit Dispute (International Credit Reports).

If you would prefer to submit your dispute via mail, please download this [form](https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:e659fd05-389d-4a27-943e-3c75f14c7cad), fill it out, and send it to the address listed above.

###### **How can I get a copy of my report?**

Depending on the type of report and product, you may receive an email with a link to access your Nova Credit report. Once you click the link in the email, you’ll be asked for your last name (surname) and date of birth (MM/DD/YYYY). Please fill those out and download your report.

Please visit us [here](https://novacreditsupport.zendesk.com/hc/en-ca/requests/new) if you encounter any issues with your download.

If you didn’t receive an email, please reach out to us to request a copy of your report by using the Contact Us [page](https://novacreditsupport.zendesk.com/hc/en-ca/requests/new), and choosing “can not find credit report” in the dropdown menu under “Which best fits the issue you’re having?"